My Life Charity
👋 Hi! We’re happy you’re here.
This site has everything you need to know to settle in and flourish while staying in your Life House.
#info
About us, what we do, and how we help you.
What we expect from you while in a Life House.
How to use (and not use!) the WhatsApp group chat.
Paying your rent, Housing Benefit, rent arrears, getting financial support, and more.
🔧 Report damp and mould >
To report damp and mould, please speak to your Support Worker.
The checks we do to keep you healthy and safe, and guidance to support you.
What happens if someone goes missing, and how we try to find you.
How to make a complaint, and how we deal with complaints.
Everything you need to know about moving on and how we support you in that transition.
#get-help
In event of an emergency
Contact the emergency services (police, fire brigade, or ambulance) by calling 999.
Or, if you have an emergency about gas, electricity, or water, look on the Maintenance Guide poster in the House and contact the supplier who’s listed.
If it’s not an emergency
For non-emergency issues – for example, if you’re locked out, or a non-emergency to do with gas, electricity, or water – you can call Life’s out-of-hours service.
- Call 07767 870056 (the number doesn’t accept texts)
- Available weekends and 5pm-9am weekdays
- If you’re calling from a mobile with low credit, let us know and we’ll call you straight back.
#safeguarding
Safeguarding means protecting people from harm, abuse, or neglect.
If you think someone is at risk of harm, abuse, or neglect, email safeguarding@lifecharity.org.uk.
